工作面談「問」與「答」(9)
郭曼麗
(作者為紐約州勞工廳就業服務處法拉盛辦公室華人專員)
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「時間管理效率」的問題
在雇主的眼中，一個好的職員要能訂目標、依事情的優先順序排列，分配適當的時間給每項工作。回答這種概念性的問題，要試著舉特定的事實，而不只是氾犯地回答「是」或「不是」。
Do you manage your time well? (你對時間的控制很好嗎?)
I rarely miss a deadline. When circumstances beyond my control interfere, I make up the time lost as quickly as possible." (我很少錯過期限。當我不能控制的情況干擾時，我會儘快彌補我失去的時間。)
I establish a To-Do list first thing in the morning. Then I add to it -- and reprioritize tasks, if necessary -- as the day goes on." (我每天早晨第一件事是列一張要做的事的單子，然後白天再加進去。必要時，我會排列優先順序。)
有關「與人相處」的問題
對於此問題不能回答沒有，因為不夠真實。也要小心，不要回答「愛出風頭」「愛說話」「沒有魄力」等形容詞，因為也許主試者正是這樣的人。所以可以提出對於工作不努力人的無法容忍的態度。
1. Have you ever had difficulties getting along with others? (你曾經跟人相處上有困難嗎?)
2. Tell me about the types of people you have trouble getting along with.
. . (告訴我你和哪些類型的人相處上有困難。)
• I guess I have trouble with mediocre and poor workers. I don't expect to ever accept poor work, but I'm learning to be more patient. (我想我對二流及工作能力不好的人有相處上的問題，我不認為我可以接受他們，不過，我在學習有耐心一點。)
有關「被批評的反應」的問題
過去如何處理被批評不重要，重要的是「主試者有一天在他的職責上必須批評你時，他希望你如何面對反應。」所以要針對問題的關鍵回答。
• Describe a situation where your work or an idea was criticized. 請描述一個過去中你的工作或想法被批評的經驗
• I listened carefully and resisted the temptation to interrupt or defend myself. Then I fed back what I heard to make sure the facts were straight. I asked for advice, we bounced some ideas around, then I came back later and represented the idea in a more viable format.
My supervisor's input was invaluable. 我很注意地聽，而不是一味地為自己辯護。然後我反饋，以確定是正直的事實。然後我會詢求勸告，綜合意見之後，我回去呈現較可行的方式。我的上司的批評是很有價值的。
有關「長期沒有身升遷」的問題
Your application shows you have been with one company a long time without any appreciable increase in rank or salary. Tell me about this. (你的申請表上顯示你在一家公司工作了很長一段時間，但是沒有升級或加薪，談談這件事吧。)
• My previous employer is a stable company with a good working environment, but there's minimal growth there in my area, in fact, there hasn't been any promotion in my area since 1995. Your question is the reason I am meeting here with you.
• I have the skills and ability to take on more responsibility and I'm looking for a company to do that. (我前一家公司很穩定，工作環境也很好，但是在我這一職位沒有升級的機會，事實上，從九五年來就沒有升過。你問的問題就是我今天與您會面的原因，我有技術與能力承擔更大的責任，我一直在找一家可以發展的公司。)
有關「長期沒有身升遷」的問題
• Describe a difficult problem you've had to deal with.描述一下你必須處理一個困難問題的情況。
• Well, I always follow a five-step format with a difficult problem.
1. I stand back and examine the problem.
2. I recognize the problem as the symptom of other, perhaps hidden, factors.
3. I make a list of possible solutions to the problem.
4. I weigh both the consequences and cost of each solution, and determine the best solution.
5. I go to my boss, outline the problem, make my recommendation, and ask for my superior's advice and approval. (我一直遵循五個步驟來處理困難的問題。一、我退一步檢視這個問題。二、我找出真正隱藏的因素。三、我列出可能解決的方案。四、我衡量每個解決方案的結果與成本，以決定最好的解決之道。五、我去找老板，提出問題大綱、建議、請示上司的意見及批准。然後說出一個實際的例子。)
有關「薪水」的問題
除非你知道這家公司付多少薪水，否則千萬不要回答一個定數，可以給一個間距。
1. What salary do you want? 你要求多少薪水?
2. What salary are you expecting? 你期待多少薪水?
3. What are your salary requirements? 你的薪水要求是多少?
• It's negotiable. (可以商議。)
• We can negotiate the salary. (薪水可以商量。)
• I would accept between ___ and ___. (介於___ 與___之間。)
• I would expect to be paid what other persons in this job are paid.
. . (我希望付給和其他做這工作的人一樣的薪水。)
• How much does the job pay? (這個工作薪資多少?)
• How much is a new employee usually paid? (新進員工通常付給多少薪水?)
• How much do you usually pay someone with my experience? (像我這樣的資歷通常付給多少?)
有關「福利」的問題
要說出實際的要求。如果您已經對這家公司作過研究，應該知道他們有些甚麼福利，要根據公司所有來作要求。
• In addition to salary, what benefits would most interest you? (除了薪水，你對甚麼福利最有興趣?)
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